Question 1

Dove posso acquistare bitcoin?

Accepted Answer

Esistono diversi servizi di bitcoin, come Bitstamp, Coinbase e Mt. Gox. Per informazioni più dettagliate, visitate il nostro sito 'About Bitcoins' o contattate la nostra live chat per una consulenza.

Question 2

Come si crea un account?

Accepted Answer

Fare clic sul pulsante “Registrazione” nell'angolo in alto a destra e compilare tutti i campi richiesti. Dopo aver compilato accuratamente i moduli, vi invieremo un'e-mail di conferma contenente un link per verificare il vostro indirizzo e-mail. Una volta verificato il vostro indirizzo e-mail, il vostro account sarà attivato con successo. A quel punto, potrà iniziare a divertirsi con i nostri emozionanti giochi.

Question 3

Cosa devo fare se ho dimenticato la password?

Accepted Answer

Il metodo migliore è fare clic sul pulsante “Accedi” nell'angolo in alto a destra, quindi selezionare “Hai dimenticato la password?” e seguire le istruzioni. Verrà inviata automaticamente un'e-mail contenente un link di recupero, in cui verrà richiesto di impostare una nuova password. In alternativa, se avete bisogno di ulteriore assistenza, potete contattarci tramite chat dal vivo o e-mail all'indirizzo support@7bitcasino.com. Siamo sempre felici di aiutarvi.

Question 4

I giochi sono equi?

Accepted Answer

I nostri giochi sono equi al 100%. Tutti i giochi sono regolamentati dalla licenza di Curacao. Per saperne di più sui giochi provabilmente equi, visitare questa pagina.

Question 5

How do I join the VIP program at 7BitCasino?

Accepted Answer

Play your favorite 7BitCasino slots using non-bonus bets to earn Status Comp Points. The more Status Comp Points you gather, the higher you'll climb in VIP levels, unlocking extra benefits along the way.

Question 6

Can I lose my level?

Accepted Answer

Nope, once you've reached a level, it's all yours. Your levels are based on the Status Comp Points you earn, and they'll only increase over time.

Question 7

What happens when I reach a new level?

Accepted Answer

Starting from your first bet with us, you're on level one. Each new level you hit means improved chances of winning, higher cashback, reduced wagering requirements, and better rates for exchanging Redeemable Comp Points. These perks kick in as soon as you hit a new level.

Question 8

What are the Level Up bonus Conditions?

Accepted Answer

Level Up Bonus is given as an appreciation from 7BitCasino for the client’s activity. The bonus is available to players from the second level of the Loyalty & VIP Program:
Level 2 — 30 free spins, x50 wager
Level 3 — 50 free spins, x50 wager
Level 4 — 75 free spins, x45 wager
Level 5 — 100 free spins, x40 wager
Level 6 — {75_auto_currency} + 100 free spins, x35 wager
Level 7 — {100_auto_currency}, x30 wager
Level 8 —  {150_auto_currency}, x25 wager
Level 9 — {250_auto_currency}, x20 wager
Level 10 — {500_auto_currency}, x15 wager
Level 11 — {1000_auto_currency}, x10 wager
Level 12 — {2000_auto_currency}, x5 wager
The maximum winnings after completing wager requirements and the maximum cashout you can expect as a result of receiving free spins bonuses is {100_auto_currency} unless otherwise stated. And the maximum cashout available from cash bonuses is x10 bonus amount.

Question 9

Where can I see my level progress?

Accepted Answer

Check your current level anytime on the website's header, visible on all pages, or right here on this page.

Question 10

How can I reach next level?

Accepted Answer

Just keep playing! Earn Status Comp Points by making real money bets on 7BitCasino slots. The more you bet, the more points you earn, moving you up the levels.

Question 11

How do I move faster in the VIP program?

Accepted Answer

It's all about how much and how often you bet. More frequent and larger bets mean quicker progress through the levels. Remember, every real money bet counts towards earning 1 Status Comp Point = {1_auto_currency / 1 EUR / 1.10 USD / 1 USDT / 1.82 AUD / 1.53 CAD / 2.00 NZD}.

Question 12

How can I increase my withdrawal limits?

Accepted Answer

Generally, withdrawal limits are the same for everyone — {40000_auto_currency} per month and {10000_auto_currency}  per week. VIP players at levels 2-12 receive special consideration. Contact your VIP manager, who can review and possibly adjust your withdrawal limits, reflecting your level of play.

Question 13

How to exchange Redeemable Comp Points?

Accepted Answer

Players are welcome to exchange earned Redeemable Comp Points anytime in the cashier, ‘Comp Points’ tab. The minimum amount of Redeemable Comp Points required to convert into bonus money is 100. Redeemable Comp Points are converted to bonus money with the following requirements:
Level 1 & 2 — 100 CP = {1_auto_currency}, x50 wager
Level 3 — 100 CP = {1.05_auto_currency}, x50 wager
Level 4 — 100 CP = {1.1_auto_currency}, x45 wager
Level 5 — 100 CP = {1.15_auto_currency}, x40 wager
Level 6 — 100 CP = {1.2_auto_currency}, x35 wager
Level 7 — 100 CP = {1.25_auto_currency}, x30 wager
Level 8 —  100 CP = {1.3_auto_currency}, x25 wager
Level 9 — 100 CP = {1.35_auto_currency}, x20 wager
Level 10 — 100 CP = {1.4_auto_currency}, x15 wager
Level 11 — 100 CP = {1.45_auto_currency}, x10 wager
Level 12 — 100 CP = {1.5_auto_currency}, x5 wager 
Please note that only players who have made at least 4 deposits after registration are eligible to exchange Redeemable Comp Points. The maximum cashout available from Redeemable Comp Points is x10 bonus amount.

Question 14

How to earn Comp Points?

Accepted Answer

For every {20_auto_currency / 20 EUR / 20 USD / 20 USDT / 35 AUD / 30 CAD / 35 NZD} played with real money, you earn 1 Redeemable Comp Points. For every {1_auto_currency / 1 EUR / 1.10 USD / 1 USDT / 1.82 AUD / 1.53 CAD / 2.00 NZD} played with real money, you earn 1 Status Comp Point.

Question 15

How to exchange Redeemable Comp Points for rewards?

Accepted Answer

When you're ready to exchange, open the cashier and navigate to the 'Comp Points' tab. Conversion starts at a minimum of 100 Redeemable Comp Points into bonus money. The wagering requirements for conversion depend on your level.

Question 16

Can I get a Birthday bonus?

Accepted Answer

Absolutely! All VIP players get a Birthday bonus. Look out for an email on your special day with a promo code. Just contact support to activate it and celebrate with us.

Question 17

How do I create my account?

Accepted Answer

Please click the 'Registration' button in the upper right corner and complete all the required fields. After you have accurately filled out the forms, we will send you a confirmation email containing a link to verify your email address. Once your email is verified, your account will be successfully activated. Then, you can start enjoying our exciting games.

Question 18

What should I do if I have forgotten the password?

Accepted Answer

The best method is to click the 'Sign In' button in the top right corner, then select 'Forgot Your Password?' and follow the instructions. An email will be automatically sent to you containing a recovery link, where you will be prompted to set a new password. Alternatively, if you need further assistance, you can reach us via live chat or email at support@7bitcasino.com. We are always happy to help.

Question 19

Where can I buy bitcoins?

Accepted Answer

There is a number of bitcoins’ services. For example, bitstamp, coinbase, and spice play. For more detailed information please visit our “what is bitcoin” page or contact our live chat for advice.

Question 20

Are the games fair?

Accepted Answer

Our games are 100% fair. All games are regulated under the license of Curacao. To learn more about provably fair games, visit this page.

Question 21

How do I create my account?

Accepted Answer

Please click the 'Registration' button in the upper right corner and complete all the required fields. After you have accurately filled out the forms, we will send you a confirmation email containing a link to verify your email address. Once your email is verified, your account will be successfully activated. Then, you can start enjoying our exciting games.

Question 22

What should I do if I have forgotten the password?

Accepted Answer

The best method is to click the 'Sign In' button in the top right corner, then select 'Forgot Your Password?' and follow the instructions. An email will be automatically sent to you containing a recovery link, where you will be prompted to set a new password. Alternatively, if you need further assistance, you can reach us via live chat or email at support@7bitcasino.com. We are always happy to help.

Question 23

What should I do if I have forgotten registered email address?

Accepted Answer

Simply report the issue to our customer service team through live chat or by email at support@7bitcasino.com, and the problem will be quickly resolved.

Question 24

Can I change my registered email address?

Accepted Answer

Unfortunately, it is impossible as your email address is used as your identifier for the system.

Question 25

Can I register several accounts?

Accepted Answer

Only one account per person is allowed.

Question 26

What currency does 7BitCasino accept?

Accepted Answer

We accept any deposits in bitcoins, AUD, EUR, USD, NZD, CAD, BTC, LTC, ETH, DOG, BCH, USDT, XRP, TRX, ADA, BNB. If you deposit via another currency payment method, your balance will be converted automatically to active currency's equivalent of your deposit.

Question 27

How long will my deposit take to reach my 7BitCasino account?

Accepted Answer

Your deposit will instantly appear on your account balance.

Question 28

Will I be charged any fees for deposits or withdrawals?

Accepted Answer

There are minor charges for withdrawals from our side, please refer to the Payments page for the details.

Question 29

What is the minimum amount of money for deposits and withdrawals?

Accepted Answer

You can deposit a minimum of {10_auto_currency},  and withdraw a minimum of {20_auto_currency}.

Question 30

How long will the withdrawal request proceed?

Accepted Answer

Typically, the request from a player with an approved ID is processed instantly. However, processing times may vary based on the chosen deposit method. For more detailed information, please refer to the chart on the payments page.

Question 31

I have deposited bitcoins but they have not appeared on my account. What should I do?

Accepted Answer

Please report our customer service team through the livechat or by the email support@7bitcasino.com to double check if the transfer details are fulfilled properly. If it is OK, we will be searching and solving the problem on our side. Anyway your money won’t disappear.

Question 32

I have deposited EUR or USD but they have not appeared on my account. What should I do?

Accepted Answer

Please contact our customer service team via live chat or by email at support@7bitcasino.com to double-check if the transfer details are filled in correctly. If everything is in order, we will investigate and resolve the issue on our end. In any case, rest assured that your money won’t disappear.

Question 33

Where can I buy bitcoins?

Accepted Answer

There are several bitcoin services, such as Bitstamp, Coinbase, and Mt. Gox. For more detailed information, please visit our 'About Bitcoins' or contact our live chat for advice.

Question 34

Do you have a bonus program? What do I get as a benefit?

Accepted Answer

We have a bonus program that adds extra money to your account after you make a deposit. This is designed to extend playtime and enhance your chances of winning. There are various types and sizes of bonuses.

Question 35

How much money do I need to wager on my bonus bankroll?

Accepted Answer

All information is available on the ‘Bonuses’ page in your account area. If you still have any questions, don’t hesitate to contact us 24/7.

Question 36

How do I claim my welcome bonus?

Accepted Answer

Simply make a deposit of at least {20_auto_currency}. Once the payment is processed, the bonus money will automatically appear on your account.

Question 37

I have received the casino bonus but the wagering is not decreasing. How come?

Accepted Answer

Wagering requirements differ from game to game. Please check bonus terms.

Question 38

Do you have loyalty points?

Accepted Answer

Yes, we have Сomp points that player earns for placing bets. For details please follow this page.

Question 39

Are the games fair?

Accepted Answer

All our games are 100% fair. Players can verify this through our provability fair widget.

Question 40

Can I play the casino games without spending any money?

Accepted Answer

Yes, indeed. Explore the variety of games available at 7BitCasino. It's designed for you to discover and enjoy the games you're interested in. Play for fun or use it as a training ground. Find your favorite game.

Question 41

What happens if the game I’m playing suddenly stops in the middle of the round?

Accepted Answer

Begin by fully closing the game and restarting it. Then, check for updates, and finally, ensure your internet connection is stable. If the issue persists, kindly report it to our customer service team. Rest assured, any winnings will be promptly added to your account.

Question 42

The casino game does not start after clicking the start button. What should I do?

Accepted Answer

To play in our casino, you will need to have Java installed. You can download Java here: www.java.com/en/. Also, make sure to have the latest version of Flash installed, which you can download from http://adobe.com/flashplayer/. If you still can’t play, try these steps: Test your Java at http://www.java.com/en/download/help/testvm.xml. 
Ensure your computer is virus-free. If the server connection is lost, log out of your account, restart the browser, and log in again. If the problem persists, please report it to our customer service team.

Question 43

An error or other technical issues occurred in the casino game during game play. Where can I report this?

Accepted Answer

First of all, every spin and transaction you make is recorded in our database. If you feel there has been some error during your gameplay, please report it to our customer service team right away and provide them with the following information: - Game name - Time played - Stake amount and balance before and after the issue occurred - If possible, provide a screenshot with the occurred error - Is this the first time you are experiencing this issue? Are you able to play any other games? It’s always good to pause playing until the problem is solved.

Question 44

How can I make a screenshot?

Accepted Answer

A screenshot is a photo of your computer screen's current image. The image will be saved in the temporary buffer as a file and can easily be attached to emails if you need to report an issue to our customer service team. For Windows users: To take a screenshot of whatever your computer screen is showing, press the “Print Screen” button (usually located above the “Home”, “End”, “Delete” buttons on your keypad). You can then open an image editor, such as Microsoft Paint, and press Ctrl + “V” after placing the cursor inside that document. This will place the image from your computer screen into the document. It’s better to save the image to your desktop for easy access. Now you can attach it to an email and send it to us at support@7bitcasino.com with all additional information. For Mac users: To take a screenshot, press the following three keys together - Command (Apple key) + Shift + 4. This will alter the cursor and allow you to select the part of the screen to be photographed by holding down the mouse button. The file is automatically stored on your desktop (no additional saving is required), and you can then attach it to the email sent to us at support@7bitcasino.com, including all the additional information about the issue.

Question 45

Is all my information secure on 7BitCasino?

Accepted Answer

We take your privacy very seriously! As long as you are logged in, all your actions at the 7BitCasino website are protected. We rely on industry-standard encryption technology to ensure the full security of your information. All your account information and transactions are absolutely secure due to the technology we use, our software, and sophisticated security measures. In short, you can play safely.

Question 46

Are my bitcoins safe on 7BitCasino?

Accepted Answer

Absolutely, they are. Without delving into details, the steps we have taken to protect Bitcoin wallets are substantial. The security of storing Bitcoins has never been in question; all Bitcoin transactions are conducted securely and anonymously. To enhance the safety of Bitcoins, we categorize all Bitcoin operations into three groups:
Cold Wallets: Isolated from any online system, these are used for all new deposits.
Semi-Cold Wallets: Located on protected machines with locked drives, these are used for a limited amount of Bitcoins.
Hot Wallets: Only Bitcoins involved in transactions remain in these. All the wallets are encrypted.

Question 47

Will I need to verify my account when I make a deposit or withdrawal?

Accepted Answer

No, you will not need it, although in certain circumstances we may ask you to complete our verification procedure before any payment is made.

Question 48

How do I submit my documents?

Accepted Answer

You can upload your documents straight to your account after logging in by clicking on your account -> «verification» in the left-hand menu. We accept images in pdf, png, and jpg formats. Please remember, the file you upload should be less than 10MB.

Question 49

How long does it takes to approve my documents?

Accepted Answer

If you have submitted your documents using the upload facility of the 7BitCasino website, we will aim to review your documents within 24 hours. Once the review is complete we will notify you.

Question 50

Can my documents be rejected?

Accepted Answer

Yes, they can. We operate under the laws of Curacao. All documents must meet the requirements of our licensing institution. If necessary, we will contact you to assist with the required documents.

Question 51

Where can I see the status of my documents?

Accepted Answer

The status and all additional information will be shown on the same page, where you upload the images.

Question 52

Why do i have to submit these documents in order to verify my account?

Accepted Answer

Our priority is to keep our members’ information safe. We are regulated by the Curacao Gaming Authority. From the moment you sign up at 7BitCasino, we guarantee your information will be kept private, so you can get the real pleasure from the game play.

Question 53

Can I permanently close my 7BitCasino account?

Accepted Answer

Yes, you can close your account permanently. Please, think twice before making this decision. Once closed, you won't be able to register again or reopen it. When proceeding with the permanent account closure, please provide us with a brief explanation of why you decided to stop using our service at support@7bitcasino.com.

Question 54

Where can I buy bitcoins?

Accepted Answer

There are several bitcoin services, such as Bitstamp, Coinbase, and Mt. Gox. For more detailed information, please visit our ‘About Bitcoins’ or contact our live chat for advice.

Question 55

How do I create an account?

Accepted Answer

Please click the ‘Registration’ button in the upper right corner and complete all the required fields. After you have accurately filled out the forms, we will send you a confirmation email containing a link to verify your email address. Once your email is verified, your account will be successfully activated. Then, you can start enjoying our exciting games.

Question 56

What should I do if I have forgotten the password?

Accepted Answer

The best method is to click the ‘Sign In’ button in the top right corner, then select ‘Forgot Your Password?’ and follow the instructions. An email will be automatically sent to you containing a recovery link, where you will be prompted to set a new password. Alternatively, if you need further assistance, you can reach us via live chat or email at support@7bitcasino.com. We are always happy to help.

Question 57

Are the games fair?

Accepted Answer

Our games are 100% fair. All games are regulated under the license of Curacao. To learn more about provably fair games, visit this page.

Question 58

How do I join the VIP program at 7BitCasino?

Accepted Answer

Play your favorite 7BitCasino slots using non-bonus bets to earn Status Comp Points. The more Status Comp Points you gather, the higher you'll climb in VIP levels, unlocking extra benefits along the way.

Question 59

Can I lose my level?

Accepted Answer

Nope, once you've reached a level, it's all yours. Your levels are based on the Status Comp Points you earn, and they'll only increase over time.

Question 60

What happens when I reach a new level?

Accepted Answer

Starting from your first bet with us, you're on level one. Each new level you hit means improved chances of winning, higher cashback, reduced wagering requirements, and better rates for exchanging Redeemable Comp Points. These perks kick in as soon as you hit a new level.

Question 61

What are the Level Up bonus Conditions?

Accepted Answer

Level Up Bonus is given as an appreciation from 7BitCasino for the client’s activity. The bonus is available to players from the second level of the Loyalty & VIP Program:
Level 2 — 30 free spins, x50 wager
Level 3 — 50 free spins, x50 wager
Level 4 — 75 free spins, x45 wager
Level 5 — 100 free spins, x40 wager
Level 6 — {75_auto_currency} + 100 free spins, x35 wager
Level 7 — {100_auto_currency}, x30 wager
Level 8 —  {150_auto_currency}, x25 wager
Level 9 — {250_auto_currency}, x20 wager
Level 10 — {500_auto_currency}, x15 wager
Level 11 — {1000_auto_currency}, x10 wager
Level 12 — {2000_auto_currency}, x5 wager
The maximum winnings after completing wager requirements and the maximum cashout you can expect as a result of receiving free spins bonuses is {100_auto_currency} unless otherwise stated. And the maximum cashout available from cash bonuses is x10 bonus amount.

Question 62

Where can I see my level progress?

Accepted Answer

Check your current level anytime on the website's header, visible on all pages, or right here on this page.

Question 63

How can I reach next level?

Accepted Answer

Just keep playing! Earn Status Comp Points by making real money bets on 7BitCasino slots. The more you bet, the more points you earn, moving you up the levels.

Question 64

How do I move faster in the VIP program?

Accepted Answer

It's all about how much and how often you bet. More frequent and larger bets mean quicker progress through the levels. Remember, every real money bet counts towards earning 1 Status Comp Point = {1_auto_currency / 1 EUR / 1.10 USD / 1 USDT / 1.82 AUD / 1.53 CAD / 2.00 NZD}.

Brand name	Number of games
Evolution	456
Pragmatic Play Live	371
Live88	44
Plati+	4

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